Housing mediation
Restoring Peace at Home and in the Community
Housing mediation provides a safe space to resolve conflicts, restore harmony, and reduce the risk of homelessness.











How housing mediation works
Referral and Initial Consultation
We begin by talking with the referral agency or concerned party who made the enquiry. Introductions are then made with both parties before mediation begins.
Referral and Initial Consultation
We begin by talking with the referral agency or concerned party who made the enquiry. Introductions are then made with both parties before mediation begins.
Mediation Sessions
Each party meets separately with the mediator and is then brought together in a neutral location to have constructive conversations. The aim is to reach an agreement, which is written up and signed during the session.
Mediation Sessions
Each party meets separately with the mediator and is then brought together in a neutral location to have constructive conversations. The aim is to reach an agreement, which is written up and signed during the session.
Implementation and Follow-up
We check in with both parties 1–3 months later to ensure the agreement is being followed and to track progress.
Implementation and Follow-up
We check in with both parties 1–3 months later to ensure the agreement is being followed and to track progress.

Supporting Families and Communities Through Mediation
Family relationships can break down. Neighbours can fall out. Misunderstandings can quickly get out of hand.
It’s not always easy to have these difficult conversations on your own. An independent mediator can help both sides reach a fair and mutually beneficial resolution — promoting peace, understanding, and stronger communities.

Supporting Families and Communities Through Mediation
Family relationships can break down. Neighbours can fall out. Misunderstandings can quickly get out of hand.
It’s not always easy to have these difficult conversations on your own. An independent mediator can help both sides reach a fair and mutually beneficial resolution — promoting peace, understanding, and stronger communities.

Supporting Families and Communities Through Mediation
Family relationships can break down. Neighbours can fall out. Misunderstandings can quickly get out of hand.
It’s not always easy to have these difficult conversations on your own. An independent mediator can help both sides reach a fair and mutually beneficial resolution — promoting peace, understanding, and stronger communities.
Benefits of housing mediation
Prevent Homelessness
Reduce the risk of homelessness and restore harmony in families and communities.
Prevent Homelessness
Reduce the risk of homelessness and restore harmony in families and communities.
Prevent Homelessness
Reduce the risk of homelessness and restore harmony in families and communities.
Cost-Effective
A quicker and cheaper alternative to going to court.
Cost-Effective
A quicker and cheaper alternative to going to court.
Cost-Effective
A quicker and cheaper alternative to going to court.
Safe & Supportive
A fair, confidential process where everyone feels heard.
Safe & Supportive
A fair, confidential process where everyone feels heard.
Safe & Supportive
A fair, confidential process where everyone feels heard.
Improved Quality of Life
Promotes peace, understanding, and long-term wellbeing.
Improved Quality of Life
Promotes peace, understanding, and long-term wellbeing.
Improved Quality of Life
Promotes peace, understanding, and long-term wellbeing.
This service has been designed in collaboration with young people who have experienced homelessness, as well as support workers from charities and the government sector.
Your Mediation Questions, Answered
From confidentiality to costs, we’ve answered the most common questions to give you peace of mind.
What is workplace mediation?
When should we consider workplace mediation?
Who is workplace mediation for?
Is workplace mediation confidential?
Who pays for the mediation?
Do we need to book a venue?
What happens if we don’t reach an agreement?
Is mediation legally binding?
What is the difference between mediation and grievance procedures?
How do I get started?
What is workplace mediation?
When should we consider workplace mediation?
Who is workplace mediation for?
Is workplace mediation confidential?
Who pays for the mediation?
Do we need to book a venue?
What happens if we don’t reach an agreement?
Is mediation legally binding?
What is the difference between mediation and grievance procedures?
How do I get started?
What is workplace mediation?
When should we consider workplace mediation?
Who is workplace mediation for?
Is workplace mediation confidential?
Who pays for the mediation?
Do we need to book a venue?
What happens if we don’t reach an agreement?
Is mediation legally binding?
What is the difference between mediation and grievance procedures?
How do I get started?