Housing Mediation
Neighbours can fall out.
Misunderstandings happen and can get out of hand.
It’s not always easy to have these difficult conversations yourselves. This is where an independent mediator can support you in coming to a mutually beneficial resolution, helping to promote peace, understanding and stability.
Who we work with
Housing mediation can help in a wide range of situations. We work with:
People at risk of homelessness
When housing is unstable or at risk, and early support is needed.
Council and housing association tenants
Support to address concerns and avoid issues escalating.
Social services teams
Working alongside teams involved in housing and safeguarding.
Parents and caregivers
Helping families talk through breakdowns and rebuild communication.
Charities supporting people
Partnering with organisations supporting people through change and conflict.
Landlords and letting agents
A structured space to discuss issues and agree next steps.
Neighbours in dispute
Helping reduce tension and reach practical agreements.
Co-parents navigating arrangements
Support to talk through shared living or parenting expectations.
Housing Mediation
How it works
Referral and Initial Consultation
We begin by speaking with the referral agency or the person who made the enquiry. We then make introductions to each party individually. This first stage is always private; it gives everyone a safe space to share their perspective and decide whether they want to take part.
Mediation Session
We meet each party separately first, then bring them together only if everyone feels comfortable. Joint sessions take place in a neutral location, online or by phone. Throughout the process, we remain impartial, we don’t take sides or make decisions for you. The aim is to help you have constructive conversations and work towards a practical agreement. If an agreement is reached, it is written up and signed during the meeting.
Implementation and Follow-up
We check in with both parties after 1–3 months to ensure the agreement is being followed and to support continued progress.
Why you may seek mediation
Mediation provides a calm, neutral space to talk things through before issues escalate further.
Anti-social behaviour
Such as issues with pets, parking, boundaries or noise
Neighbour Disputes
Disputes between neighbours that create ongoing tension.
Property Maintenance
Concerns or complaints about property maintenance
Cultural or Lifestyle Differences
Cultural or lifestyle differences creating tension.
Identity-Related Matters
Matters relating to self identity, including sexuality, gender, race, or disability.
Frequently Asked Questions
These FAQs explain how housing mediation works and what you can expect from the process.
What is housing mediation?
Is housing mediation voluntary?
How does the mediation process start?
What kinds of issues can be mediated?
Who can take part in housing mediation?
Is housing mediation confidential?
Are you impartial?
What happens during a mediation session?
What if I don’t feel safe meeting the other person?
Can I bring someone with me for support?
How long does mediation take?
What if we don’t reach an agreement?
Is mediation legally binding?
How much does housing mediation cost?
Where does mediation take place?
How do I get started?